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Read the case “Zurich Insurance: Zurich Oxygen” (in the attached). Then apply the concepts to answer the following questions:
“Zurich Oxygen” is a program that Zurich Insurance uses as a system to manage the performance of its managers. Do you believe that the various components of Zurich Oxygen have been (or will be) effective at improving managers’ performance in the eight “high-performance” activities identified on page 2 (paragraph 4) of the case?
How might Zurich Insurance measure the success of the Zurich Oxygen program?
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